90 Day limited warranty

Under normal use conditions, Orion Moto will repair or replace any electrical components, battery, foot pegs, foot peg mounts, wheels, brake systems, kickstand, handlebar clamp, stem clamp, handlebars, axles, head and wheel bearings and suspension that exhibit manufacturer defects in material or workmanship within 90 days of purchase.

1 Year limited warranty

Under normal use conditions, Orion Moto will repair or replace the frame and non Suspension front fork that exhibit manufacturer defects in material or workmanship within 1 year of purchase.

Replacement Part Warranty

Under normal use conditions, Orion Moto will repair or replace any purchased replacement part within 30 days of purchase.

Please note that wear items, including but not limited to brake pads, brake discs, brake levers, brake fluid/cables, reflectors, grips, bar ends, hardware, tires, tubes, seat, and skid plates, are not covered under our warranty. These components are subject to regular wear and tear from normal use, and their replacement is the responsibility of the owner.

Consumer Neglect and Accidents: Our bikes are built to withstand the wear and tear that comes with children's use. However, any damage resulting from neglect, lack of maintenance or accidents are not covered under our warranty.

Water Damage: While our electrical components are designed to be water-resistant, they are not covered under warranty if submerged in water. Orion bikes are not intended for use in rivers, streams, heavy rainfall, or deep puddles. Any electrical components that become wet should properly be dried immediately.

Mismatched Chargers/Batteries: Battery chargers are unique to each model of bike. Damage caused to the battery from a mismatch and charger will not be covered under this warranty. Using the wrong charger may result in damage to electrical components or cause fire.

Throttle Assembly: We recommend removing and cleaning the throttle assembly if dirt or sand enters the unit due to tipping over. Sand and dirt are abrasive and can damage the assembly, reducing its lifespan. Part failure due to water, dirt or sand ingestion will not be covered under warranty.

Steering Assembly: Regularly check the steering assembly for tightness. A loose steering stem can lead to premature bearing wear.

Fasteners: It is recommended to check all fasteners on a regular basis to ensure proper functionality and your child's safety. Damage caused by a loose fastener will not be covered under warranty.

Cleaning: Keeping your eSeries bike clean is key to its longevity. Regular cleaning prevents wear, but avoid using a pressure washer, as it can damage electrical components. Instead, use a gentle spray or damp cloth for safe cleaning.

Batteries: Keeping lithium-ion and LiFePO4 batteries charged during storage is essential for their longevity. Storing them partially charged (40-60% for lithium-ion and 50-70% for LiFePO4) helps prevent degradation and ensures they remain ready for use. Regularly checking their charge maintains optimal battery health.

Charge Port: Before charging your eSeries bike, it's important to check the charge port for debris, dirt, mud, or water. These contaminants can interfere with proper charging and may cause damage to the charger, port or battery. Ensuring the port is clean and dry helps maintain safe and efficient charging.

Brake Pads: Checking brake pads regularly is crucial for your child's safety. Worn pads reduce braking efficiency and can damage other components, leading to costly repairs. Keeping pads in good condition ensures safe braking and protects the entire system.

Tires: Regularly checking tire wear and inflation is essential for keeping the bike performing properly and ensuring your child's safety. Properly inflated and well-maintained tires provide better traction, stability, and control, reducing the risk of accidents. Worn or underinflated tires can lead to poor handling and increased stopping distances, so it's important to keep them in good condition.

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