Terms and conditions

Refund and Returns Policy

Return/Refund of a Balance Bike or E-Pedal Bike

If you are not completely satisfied with your Electric Balance Bike or E-Pedal Bike purchase, you may return it within ten (10) days of delivery for a refund of the purchase price, minus a 25% restocking fee.

Return eligibility conditions:

  • The bike must be in new, unused, resalable condition, and the box must be unopened.

  • It must be returned in its original packaging, including all packaging materials, accessories, manuals, labels, and tags.

  • It must not have been removed from its original shipping pallet (if applicable), modified, or subjected to any maintenance or assembly beyond what is necessary for visual inspection.

  • Returns will not be accepted after the ten (10) day return window.

  • Must be purchase in the USA (United States of America)

Please contact us prior to returning any item. Packages received without pre-authorization will not be accepted.

Return/Refund of a Part, Gear or Accessories Order

If you are not completely satisfied with your purchase, you can return it within thirty (30) days for a refund of the purchase price minus a 25% restocking fee and our shipping cost. After thirty (30) days, Orion Moto has the discretion to either give a store credit or reject the return altogether. Parts must be in new, unused, and resalable condition. If your part is deemed defective from the manufacturer, we will return it within 30 days with no restocking fee.

Please note:

  • Because of shipping regulations, there are NO RETURNS on Batteries. All battery sales are final.
  • We are not responsible for any parts not fitting your particular model.
  • We have the right to refuse a return if you ordered the wrong parts, gear or accessory.
  • No returns on OEM parts unless you purchased your bike directly from us.
  • No returns on garage sale items, special order, custom parts, electronic parts, motors, or tubes.
  • We do not return parts on bike models older than 2024 and do not guarantee part fitment for models older than 2024.
  • Must be purchase in the USA (United States of America)

All returns must be pre-authorized before you return them. Packages received without authorization will not be accepted.

Return/Refund of an Apparel Order (NOT INCLUDING HELMETS)

We only accept returns on damaged, defective, or misprinted items. We cannot accept returns due to sizing issues. You have thirty (30) days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us.

We do not refund/return or price match on previous sales or promotions that have ended.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. All shipments are covered with carriers insurance (UPS & FedEx). Claims can only be made on parts or complete bike if it is rendered inoperable. Cosmetic damages are not covered by any shipping company (UPS & FedEx)

Additional Return Guidelines

  • Products must be in original packaging, unused, brand new condition, and resalable.
  • We do not accept returns due to color availability, unit not fitting the rider, or model upgrades.
  • We do not guarantee color choice and will select one for you based on inventory if no backup color is chosen.
  • Any damage incurred during shipping back will be your responsibility.
  • We do not refund or exchange due to shipping damages. All shipments are insured.
  • Refusal of delivery will result in you being responsible for all shipping costs associated with the return.
  • There are no refunds for any labor or service charges.
  • Refunds due to return could be subject to special/abnormal fees associated with shipping (e.g., lift gate service, inside delivery).
  • We do not return bikes for any state licensing issues. Check with your DMV on licensing issues.
  • Must be purchase in the USA (United States of America)

If you need assistance with a return, please contact us, and we can help with discounted shipping costs.

Our Commitment

Our commitment is to ensure you have a great online experience and are well taken care of.

This website and all its contents are copyrighted by Orion Moto. Unauthorized use or reproduction of our material is prohibited and will be pursued to the full extent of the law.

Orion reserves the right to change colors, components, etc., on any pit bike without notice. Always read the full description of each product you purchase. Pictures may not depict the actual product you are buying.

Orion Moto is not responsible for licensing or titles in any state. Know the laws of your state for licensing your bike before purchase. Some states have special federal requirements. Always contact your DMV before purchasing and ensure you have all required paperwork.

Sales Tax

Sales tax is only applied if your billing address is in Texas and Utah.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Contact us for questions related to refunds and returns.

Shipping Policy

All orders are shipped within the United States. Any free shipping promotions we offer are valid only for the 48 continental states.

For shipments to Alaska and Hawaii, please Contact us prior to ordering, as additional shipping charges will apply. At this time, we do not ship internationally.

Orders are processed during normal business hours. Once your order ships, you will receive tracking information via email.

Order Acceptance & Fraud Prevention

All orders placed through Orion Moto’s website are subject to review and acceptance by Orion Moto. An order confirmation email, signed invoice, or payment authorization does not constitute final acceptance of an order.

Orion Moto reserves the right to refuse, cancel, or limit any order prior to shipment at its sole discretion, including but not limited to orders affected by pricing errors, technical or system malfunctions, inventory discrepancies, suspected fraud, unauthorized transactions, or violations of our policies.

Orion Moto may require additional verification of identity, billing information, or payment method prior to shipment. Failure to provide requested verification may result in order cancellation.

Ownership and title to products transfer only upon shipment. If an order is canceled prior to shipment, the customer’s sole remedy shall be a full refund of the amount paid.

Orion Moto Limited Warranty

Ride With Confidence.

At Orion Moto, we stand behind the quality of our products. Every new Orion electric balance bike is backed by our 1-Year Limited Warranty against defects in materials and workmanship, with 6-month battery coverage.

If a covered component fails because of a manufacturing defect during the applicable warranty period, Orion Moto will provide the replacement part at no charge. You simply cover the shipping cost.

The Orion Promise

  • 1-Year Bike & Component Coverage
  • 6-Month Battery Coverage
  • No-Cost Replacement Parts for Covered Defects
  • USA-Based Customer Support

Warranty Coverage

Orion Moto warrants the original purchaser of a new Orion electric balance bike against defects in materials and workmanship under normal and intended use for the following periods:

Bike & Covered Components: One (1) year from the original date of purchase.

Battery: Six (6) months from the original date of purchase.

If a covered component is determined by Orion Moto to have failed because of a defect in materials or workmanship during the applicable warranty period, Orion Moto will provide an appropriate replacement part or component at no charge for the part.

The customer is responsible for all shipping charges associated with warranty replacement parts.

Warranty coverage applies only to the original purchaser and is not transferable.

What's Covered?

The warranty covers defects in materials and workmanship affecting the bike and its covered components during the applicable warranty period.

Examples may include manufacturing defects affecting covered electrical components, motor components, controllers, displays, frames, forks, suspension components, and other covered parts of the bike.

Coverage applies to manufacturing defects only. Damage or component failure resulting from normal wear and tear, accidents, misuse, improper maintenance, modification, or other excluded conditions is not covered.

Orion Moto reserves the right to determine whether a reported issue qualifies as a manufacturing defect covered under this warranty.

Battery Coverage

The original battery supplied with your Orion electric balance bike is covered against defects in materials and workmanship for six (6) months from the original date of purchase.

Rechargeable batteries naturally lose capacity and performance over time. Normal battery degradation, including gradual reductions in capacity, range, or performance resulting from normal use, age, charging cycles, storage conditions, or temperature exposure, is not considered a manufacturing defect.

Battery damage resulting from improper charging, improper storage, use of an unauthorized charger, physical damage, water intrusion, modification, neglect, or misuse is not covered.

Normal Wear & Tear Items

Certain components naturally wear, deteriorate, or require periodic replacement during normal use. These components are considered normal wear-and-tear items and are not covered by the warranty unless Orion Moto determines that the component had a defect in materials or workmanship at the time of manufacture.

Normal wear-and-tear items include:

  • Brake pads
  • Brake discs/rotors
  • Brake levers
  • Brake fluid and brake cables
  • Reflectors
  • Grips
  • Bar ends
  • Hardware and fasteners
  • Tires
  • Inner tubes
  • Seats
  • Skid plates
  • Internal gears
  • Sprockets
  • Cassettes
  • Chains
  • Chainrings

Normal adjustments, maintenance, tightening, lubrication, alignment, and replacement of wear items are the responsibility of the owner.

What's Not Covered?

The Orion Moto Limited Warranty does not cover damage, failure, or deterioration resulting from:

  • Normal wear and tear
  • Accidents, crashes, collisions, or impact damage
  • Abuse, misuse, neglect, or improper operation
  • Improper assembly, installation, adjustment, maintenance, or repair
  • Unauthorized modifications or alterations
  • Aftermarket parts or accessories when those parts or accessories cause or contribute to the failure
  • Improper storage
  • Water damage, submersion, pressure washing, or exposure beyond the product's intended operating conditions
  • Fire, extreme heat, freezing conditions, or other environmental damage
  • Corrosion, rust, or deterioration caused by environmental exposure, improper storage, or lack of maintenance
  • Cosmetic damage such as scratches, dents, fading, discoloration, or surface damage that does not affect normal operation
  • Damage caused by continued operation after a problem becomes apparent
  • Commercial, rental, racing, competition, stunt, or other use outside the product's intended recreational use
  • Failure to follow the instructions, warnings, maintenance requirements, or safety information provided by Orion Moto

How to Submit a Warranty Claim

If you experience an issue with your Orion, our Customer Support team is here to help.

Labor & Installation

Unless otherwise expressly authorized by Orion Moto in writing, the Orion Moto Limited Warranty covers replacement parts only.

The warranty does not include labor, installation, diagnostic charges, transportation costs, dealer charges, or third-party repair expenses.

Orion Moto is not responsible for labor or other expenses incurred without prior written authorization.

Replacement Parts

Orion Moto may repair or replace a covered component with a new, refurbished, equivalent, or functionally comparable component at its discretion.

Replacement of a component under warranty does not restart or extend the original warranty period.

Any replacement component provided under warranty is covered for the remainder of the original warranty period applicable to that component.

Additional Terms

This warranty applies to the original USA purchaser and is not transferable.

Orion Moto's responsibility under this warranty is limited to the repair or replacement of covered defective components, subject to applicable law.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction. Nothing in this warranty is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.

For complete warranty terms, conditions, limitations, and other applicable policies, please refer to the Orion Moto Terms & Conditions.

We're Here to Help

We built Orion bikes to be ridden, enjoyed, and passed down—not left sitting in the garage.

If something isn't right with your Orion, contact our Customer Support team. We'll help diagnose the issue, determine what you need, and get you back to riding as quickly as possible.

Built Better. Ride with Confidence.